Defective Items

 

 

 

If you receive an item that was damaged during shipping, please contact the shipping company first before you contact us.

If you find something that you think is a defect or production error on your Whyred item, please contact us at; love@whyred.com. For defective items Whyred will cover the shipping costs and do our absolute best to replace the item or reimburse you fully. First of all we do our best to repair the defect item. If that can´t be done we will replace the item with a new one in the same model and size. If we can´t implement the two options above we will fully reimbursed you by giving you the money back to the account you paid from when you made the order or cancel the invoice.  When you send the defect item back, don´t forget to attach the receipt or the orderconfirmation you´ve received by email together with your returned item.

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