Terms & Conditions

These terms and conditions regulate all agreements entered with Whyred AB, referred to as Whyred in the following. By placing an order, you are acknowledging that you accept, without limitation, these general terms and conditions. Whyred reserves the right to modify these terms and conditions, change and update the site and/or online retail system at any time. We encourage you to read these terms and conditions whenever you use this website so that you are aware of such changes.

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+SHIPPING & DELIVERY

The Whyred Online Store ships world wide. We want you to be able to use your purchased item(s) as soon as possible, therefore we only uses the most efficient shipper,  Postnord or UPS for all shipments. All orders are processed within 1-2 business days and delivered within 2-7 business days. Orders which have been sent as a package will receive a track and trace number which can be views at www.posten.se or www.ups.com. As soon as your order has been prepared for shipping or has shipped, we are unfortunately unable to change the shipping address for safety reasons. The shipping dates and sums you see when you make a purchase are estimates. For further and more precise information we will always provide you with tracking numbers and contact information for your respective carriers.

All products will be delivered as long as they are available in stock, Whyred has intelligent stock control and displays only products in stock. Reservation are made for printing errors, stock control errors and changes in price.

+Shipping costs

The shipping cost is calculated and shown before you complete your order. You can also see the costs after you placed your order in the Order Acknowledgement email and by logging into the site. If you place multiple orders during the same day, you might receive multiple shipments. Shipping fees for each and every individual order might be charged in these cases. If you purchase multiple items within the same order, however, you will only be charged for shipping once.

Shipping fees will be charged as soon as your shipment is handled when the item is shipped from our facility. All dates regarding the shipping are estimates based on Swedish standard business days.

Find your country below for your estimated shipping cost:

Sweden-60 SEK                                            Free shipping over 2.000 SEK

Norway- 100 NOK                                        Free shipping over 2.000 NOK

Denmark-60 DKK                                         Free shipping over 2.000 DDK

Finland-10 EUR                                           Free shipping over 200 EUR

Iceland-10 EUR                                            Free shipping over 200 EUR

Countries inside Europe – 15 EUR             Free shipping over 300 EUR

Outside Europe- 30 USD                             Free shipping over 300 USD

USA- 25 USD                                               Free shipping over 300 USD

 

 

+Problems with your shipment

– If your order has not arrived within the estimated time frame, please either contact your specific carrier directly or contact Whyred.
– If you have received an item that has been damaged during shipping, please contact the shipping company first and then contact Whyred.
– If you notice something that you think is a defect or production error with your Whyred item, please contact Whyred within 14 days. Whyred will cover the shipping cost and we will do our absolute best to replace a defective item or we will fully reimburse you.
– If items are not defective but do not fully meet your expectations, please see the “Exchanges and Returns” category below.

+Product availability

If an item which you ordered is out of stock and is scheduled to be restocked, the item will be shipped as soon as possible. Some situations that may result in your order being cancelled include limitations on quantities available for purchase or errors in product or pricing information. We will contact you if any portion of your order is cancelled. Although we strive to get all of your items to you on time, dates may change due to changes in supply or for other reasons. If this occurs, we will contact you via email with an updated shipping estimate. Some of our products are created in limited numbers and tend to be very popular. We reserve the right to restrict the number of items per person available for purchase in these cases. We also reserve the right to change the quantities available for purchase at any time.

Although we work hard to supply you with the products you order, sometimes it is not possible because after the order is placed we realize that we cannot supply the ordered products, either at all or for the specific amount ordered.  Sometimes we have ceased to produce the item which you requested or the information that went along with the product, such as pricing, was incorrect and we have to adjust it and therefore change the terms of the purchase. In these cases we will contact you and when possible we will suggest similar products.

+Order processing

The delivery time estimation you are given when you order products is based on product availability, payment processing time, warehouse processing time and shipping time.
We do not begin the payment processing until we receive all the information that we need and full payment or full authorization in the case of credit cards.
Order and payment processing for orders placed on weekends or holidays will begin on the next business day. We consider business days Monday through Friday, except Swedish National Holidays.

+PAYMENT AND PRICING

PAYMENT

Whyred Online Store accepts all major credit cards except American Express. Whyred Gift certificates are not accepted as method of payment online at this time.

Following payment options are accepted:

– Mastercard
– Visa
– Klarna Checkout with Bank
– Klarna Account (Sweden, Finland, Norway, Germany)
– Klarna Invoice (Sweden, Finland, Norway, Germany)
– PayPal Account

ACCOUNT VERIFICATION

In order to make the payment process as simple as possible, we would appreciate if the billing address matches the address that is the registered to your credit card. If you have recently switched addresses or are uncertain of the registered address of your credit card, please check with your bank or credit card issuer.

SECURITY CODES

A CVV code is a unique three-digit number printed on the back of your card, where you write your signature.

DAILY SPENDING LIMIT FOR DEBIT CARDS:

Debit cards often have a daily spending limit. These limits might delay the process of an order even if you have the sufficient funds in your account at the time you place it. When making a purchase with a debit card, funds from the connected account are instantly reserved for that purchase. If suspected that this is the reason to why your purchase is delayed, please contact your card-issuing bank as we are unauthorized to do so.

THE CHARGING OF YOUR ACCOUNT:

We are given authorization to charge your account before shipping your items. However, we choose to charge your card simultaneously with shipping your order. If you order items at separate occasions and they ship at different times, we might charge you for each order separately. This does not change the cost; it is only a simplified method of managing the orders.

SALES TAX

Depending on where you order from you might be charged with sales tax. If you order OUTSIDE of the European Union, you will see the price as excluding sales tax. If you order from WITHIN the European Union you will see the price as including VAT.

For countries outside of the European Union, VAT and other taxes might be added at your nation’s border. These costs are developed outside of the realm of our company and business. Whyred does not have control over these costs that are supposed to be paid by the importer e.g. the customer within the specific country.

+DAILY SPENDING LIMIT FOR DEBIT CARDS

Debit cards often have a daily spending limit. These limits might delay the processing of an order even if you have the sufficient funds in your account at the time you place the order. When you make a purchase with a debit card, funds in your account are instantly reserved for that purchase. If you suspect that this is the reason your purchase is delayed, please contact your card-issuing bank as we are unable to do anything about this.

+THE CHARGING OF YOUR CREDIT CARD

We are given authorization to charge your account before shipping your items. However, we choose to charge your card simultaneously with shipping your order. If you ordered items at different occasions and they ship at different times, we might charge you for each order separately. This does not change the cost; it is only a simplified method of managing the orders.

+PRIVACY POLICY

Whyred takes the responsibility for all personal information you provide us with when you place an order. We will handle the information carefully and will not give it out to third parties.

You can request more information by sending an email to customerservice@whyred.com

+EXCHANGE / RETURN POLICY

We want you to like Whyred products as much as we do. If you are not satisfied with what you purchased from our webshop or online factory outlet, feel free to exchange or return the product(s) within 14 days after you receive the order. You will be fully reimbursed for all items returned in their original condition along with the receipt or a copy of the receipt.Because you are responsible for the product(s) safe journey back to our office, we have a few recommendations:- Choose a shipping company which offers tracking.- Insure the shipment or declare the full value of the shipment so that you are as protected as possible if the package is lost or damaged along the way.

The return address is:

Whyred AB
C/O Admore Godsmottagning
Kärrastrandsvägen 112
451 76 Uddevalla
SWEDEN

 

Whyred will place a refund for returned merchandise to the credit card you used when you placed the order. The refund will be made within two weeks of the return of the product(s). Please note that additional duties and/or taxes will not be refunded. The shipping cost is also nonrefundable.
– Our goal is for everyone to be completely satisfied with their order, please help us improve by specifying the reason for a return.

– NOTE: We do not exchange items. If you like to change color or size you have return the unwanted items(s) through the process described above. Then you have to place a new order for the item in the size/color you want.

+DEFECTIVE ITEMS

If you receive an item that was damaged during shipping, please contact the shipping company first before you contact us.

If you find something that you think is a defect or production error on your Whyred item, please contact us at; love@whyred.com. For defective items Whyred will cover the shipping costs and do our absolute best to replace the item or reimburse you fully. First of all we do our best to repair the defect item. If that can´t be done we will replace the item with a new one in the same model and size. If we can´t implement the two options above we will fully reimbursed you by giving you the money back to the account you paid from when you made the order or cancel the invoice.  When you send the defect item back, don´t forget to attach the receipt or the orderconfirmation you´ve received by email together with your returned item.

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